Last Updated: 11 February 2026
Privacy Policy for Newport News Key Locksmith
This Privacy Policy describes how Newport News Key Locksmith ("we," "us," or "our"), located in Newport News, VA, USA, collects, uses, and discloses information about you when you visit our website, use our services, or interact with us. We are committed to protecting your privacy and handling your personal information responsibly.
1. Information We Collect
We collect various types of information to provide and improve our locksmith services to you.
1.1. Personal Information
We may collect personal information directly from you when you contact us, request a service, or interact with us. This may include:
* Contact Information: Your name, phone number, email address, and physical address (for service delivery). * Service Request Details: Information about the locksmith service you require, such as the type of lock, vehicle make and model (for auto locksmith services), urgency, and specific access details. * Payment Information: If you make a payment for our services, we collect payment card details or other financial information. Please note that sensitive payment processing is typically handled by third-party payment processors directly. * Identification Information: In certain situations, particularly for security reasons (e.g., unlocking property), we may request proof of ownership or identity verification, which may involve collecting identification details. * Communication Records: When you call, email, or use contact forms on our website, we may record details of our interactions.
1.2. Non-Personal Information
When you visit our website, we may automatically collect certain non-personal information, such as:
* Device and Usage Data: Your IP address, browser type, operating system, referring URLs, pages viewed, time spent on our site, and other website usage statistics. * Location Data: General geographical location inferred from your IP address.
1.3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track the activity on our website and hold certain information. For more details, please refer to Section 5.
2. How We Use Your Information
Newport News Key Locksmith uses the information we collect for the following purposes:
* To Provide Locksmith Services: To schedule, dispatch, and perform the requested locksmith services, including emergency services. This involves using your location and contact details. * To Communicate with You: To confirm appointments, provide updates on service status, respond to your inquiries, and send important service-related notices. * To Process Payments: To complete transactions for services rendered, utilizing secure third-party payment processors. * To Improve Our Services: To understand how our services are used, gather feedback, and enhance the quality and efficiency of our operations. * For Safety and Security: To verify your identity and ensure the legitimate request for locksmith services, preventing fraud or unauthorized access. * For Marketing and Promotional Purposes: With your consent, we may send you occasional updates about Newport News Key Locksmith's services or special offers. You can opt-out at any time. * For Legal and Regulatory Compliance: To comply with applicable laws, regulations, and legal processes.
3. How We Share Your Information
Newport News Key Locksmith does not sell your personal information to third parties. We may share your information in the following limited circumstances:
* Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business and providing our services, such as payment processors, website hosting providers, analytics providers (like Google Analytics), and dispatch software. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed. * Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency). * Protecting Rights and Safety: We may disclose your information when we believe it is necessary to protect the rights, property, or safety of Newport News Key Locksmith, our customers, or others. * Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control of your personal information. * With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.
4. Data Protection and Security
Newport News Key Locksmith is committed to protecting the security of your personal information. We implement a variety of security measures, including:
* Encryption: Our website uses SSL/TLS encryption to protect data transmitted online. * Access Controls: Limiting access to your personal information to authorized employees and contractors who need the information to perform their job functions. * Secure Storage: Using secure physical and digital storage systems to protect records containing personal information. * Employee Training: Training our employees on privacy best practices and data security protocols.
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
5. Cookies and Tracking Technologies
Our website uses "cookies" and similar tracking technologies to enhance your experience and analyze website usage.
* What are Cookies? Cookies are small data files placed on your device that uniquely identify your browser or device and store certain information. * Types of Cookies We Use: * Essential Cookies: Necessary for the website to function properly (e.g., maintaining your session). * Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website (e.g., Google Analytics). This helps us improve the way our website works. * Your Choices: You have the option to accept or refuse cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.
6. Third-Party Services
We may use third-party services on our website or in conjunction with our services.
* Google Analytics: We use Google Analytics to collect information about your use of our website to help us understand how visitors engage with our site. This information is anonymous and aggregated. Google Analytics uses cookies to collect this information. You can learn more about Google's privacy practices at: https://policies.google.com/privacy and opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. * Payment Processors: When you make a payment for services, you may be redirected to a third-party payment processor (e.g., Square, Stripe). These processors handle your sensitive payment information directly and are responsible for their own data security and privacy practices. We do not store full payment card details on our servers.
7. Your Privacy Rights (US State Privacy Laws)
Depending on your state of residence, you may have specific privacy rights regarding your personal information. Newport News Key Locksmith is committed to honoring these rights.
7.1. General Rights for US Residents
* Right to Access: You may have the right to request access to the specific pieces of personal information we have collected about you. * Right to Deletion: You may have the right to request that we delete certain personal information we have collected from you, subject to certain exceptions. * Right to Correction: You may have the right to request that we correct inaccurate personal information that we maintain about you. * Right to Opt-Out: You may have the right to opt-out of the "sale" or "sharing" of your personal information (as those terms are defined under applicable state laws) or targeted advertising. As stated, Newport News Key Locksmith does not sell your personal information.
7.2. Specific Rights for California Residents (CCPA/CPRA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
* The right to know what personal information is collected, used, disclosed, or sold. * The right to delete personal information. * The right to correct inaccurate personal information. * The right to opt-out of the sale or sharing of personal information. As noted, Newport News Key Locksmith does not sell or share personal information for cross-context behavioral advertising. * The right to limit the use and disclosure of sensitive personal information. * The right to non-discrimination for exercising your privacy rights.
7.3. Specific Rights for Virginia Residents (VCDPA)
If you are a Virginia resident, you have the following rights under the Virginia Consumer Data Protection Act (VCDPA):
* The right to confirm whether we are processing your personal data and to access such personal data. * The right to delete personal data provided by or obtained about you. * The right to correct inaccuracies in your personal data. * The right to opt-out of the processing of your personal data for purposes of targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects concerning you. Newport News Key Locksmith does not sell personal data or engage in profiling for such decisions.
7.4. How to Exercise Your Rights
To exercise any of these rights, please contact us using the "Contact Us" details provided in Section 12. We may need to verify your identity before processing your request to protect your privacy and security.
8. Data Retention
Newport News Key Locksmith retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements. This typically includes retaining:
* Service Records: Information related to locksmith services performed may be kept for several years for warranty, recall, or operational reference. * Communication Records: Emails and phone call records may be retained for customer service, dispute resolution, or legal compliance. * Payment Records: Financial transaction records are retained for tax and auditing purposes as required by law.
When we no longer need your personal information, we will securely delete or anonymize it.
9. Children's Privacy
Our services are not directed to individuals under the age of 13. Newport News Key Locksmith does not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers.
10. Links to Other Websites
Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
11. Changes to This Privacy Policy
Newport News Key Locksmith may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
12. Contact Us
If you have any questions about this Privacy Policy, your privacy rights, or our data practices, please contact us:
Newport News Key Locksmith Address: Watkins , Newport News, VA 23601 Email: info@newportnewskeylocksmith.com
